Every request, answered.
Free to start, no card. Requesters never need an account.
An agent's queue of tickets with status, priority, reply targets and unread marks, with sample data.
A requester's message turned by Mero into a draft request, with one follow-up question and a help article, with sample data.
A ticket with Mero's summary, likely cause, steps and a drafted reply for the agent to send, with sample data.
Someone asks. Your team answers.
Someone asks
By email, on your help center, or in your website's widget.
Mero shapes it
A clear subject, the missing details, and a help article when one fits.
Your team answers
One queue, with targets, internal notes and a draft.
Every way people ask, one queue.
Email both ways
Replies thread in the requester's inbox.
A help center
Articles and requests, per company.
A website widget
One line of code, on sites you allow.
A public board
“Me too” votes on bugs and ideas.
Reply targets
First reply and resolve, per priority.
Slack
Raise and answer tickets in a channel.
Add Desk to Slack
Mero asks. Your team answers.
- Turns a rushed message into a complete request
- Offers fixes only from your own help articles
- Drafts the reply. An agent sends it.
Free to start.
Set up your desk, invite your team and answer your first request today. No card.
Start freeOne login with Procure and Hire.
Your company, your members and your sign-in are the same across the suite.
About MagemcyBefore you start.
Do the people asking need an account?
No. They email you, use your website's widget, or confirm their email with a one-time link on your help center.
Does Mero reply on its own?
No. Mero helps people write their request and drafts a reply for your team. An agent sends every reply.
Can HR requests stay private?
Yes. A project can be limited to the agents you choose, so only they see its tickets.
What shows on a public board?
Only requests made public: the subject and public replies. Never names, email addresses or internal notes.
We already use Magemcy Procure or Hire.
Sign in with the same login. An owner or admin sets Desk up once for your company.