Tickets, right in Slack.
One app for every company, so you never build your own. A Desk admin connects it.
Five steps to Desk in Slack.
Press Add to Slack
A Desk admin approves Magemcy Desk for your Slack workspace. This is all it asks for.
Add to SlackWhat Magemcy Desk asks Slack forIt can see
- Your public channels, and the private ones you invite it to
- Messages in the channels it is in
- Messages people send it directly
- Messages that mention it
- Emoji reactions, to spot :ticket:
- People's names and email addresses
It can do
- Add /desk and the “Create a Desk ticket” shortcut
- Join the public channels you pick
- Post ticket cards, replies and status lines, with the agent's name on a reply
- Mark a message it turned into a ticket with :ticket:
Pick a triage channel
One per project. New tickets from every channel arrive there with Assign to me and Solve.
Add request channels Optional
Every new message in one becomes a ticket, answered in its thread.
Create tickets anywhere
Type /desk, use “Create a Desk ticket” on a message, or react with :ticket: for a private offer. Nothing is filed until you send the form.
Keep talking in the thread
Replies in the thread reach your team. Their replies and status changes come back.
Help where people already talk.
No seat to ask
Anyone in your Slack can raise a ticket.
One queue
Slack tickets sit beside email and web ones.
Triage from a card
Assign and solve without leaving Slack.
One history
Every reply lands on the ticket.
Only what it needs.
Desk reads only the channels it is in and messages sent to it. A :ticket: reaction never files anything on its own.
- Tokens encryptedSlack's access token is stored encrypted (AES-256-GCM) and never shown, not even to admins.
- One Slack workspace per DeskA Slack workspace connects to one Desk. Another company's Desk cannot claim it.
- Notes stay internalInternal notes go to the triage channel's thread only, never to the requester's.
- Disconnect any timeIn Settings, or by removing the app in Slack. Desk's access is revoked; tickets keep their history.
Before you add it.
Does everyone in Slack need a Desk seat?
No. Anyone in your Slack workspace can create a ticket and reply in its thread; Desk knows them by the email on their Slack profile. Assign to me and Solve are for your Desk agents.
Can we use private channels?
Yes. Type /invite @Magemcy Desk in the channel first, then pick it in Desk.
What happens if we disconnect?
Desk stops reading and posting in Slack and its access is revoked. Tickets keep their history; their Slack threads stop syncing.
Do we build our own Slack app?
No. Magemcy Desk is one Slack app for every company. A Desk admin adds it from Settings in Desk.
Is it free?
Desk is free to start.